Managed Services via Cloud Prove Beneficial for VARs and Their Customers 

Fast, reliable and secure WiFi access to multiple user groups is becoming a standard expectation for organizations of all types and sizes. However, it is a challenge for small and mid-size organizations in particular, who have multiple locations but usually lack the dedicated IT resources on-site to manage, optimize and troubleshoot their wireless network. 

Because location-heavy and IT resource-lite organizations struggle to provide optimal WiFi access they are
 looking to outsource their IT and therefore exploring a subscription based, as-a-service OpEx model for hardware and software. 

For Value Added Resellers (VARs) this is a prime opportunity to add managed services to their portfolio.  Cloud Wi-Fi as-a-Service is a desirable offering especially for organizations that struggle to meet the Wi-Fi expectations of their employees and customers across multiple locations. 


USE CASE

Discover how one customer improved productivity using 
Wi-Fi as a Service with Proactive AI


Customer:  Global Staffing Agency with 500 locations in the U.S.

Pain: Growing Wi-Fi trouble tickets and the need for on-site support needs putting a strain on limited IT resources

Challenge:  
  • Switch to 100% OpEx for harware, software and support 
  • Gain secure cloud access with 24/7 monitoring and continuous up-time
  • Engage in easy installation, management and hassle-free upgrades or refreshes 
  • Implement proactive alerts of network issues before they occur 
Solution: AccessEMM Cloud Wi-Fi was chosen for its Wi-Fi as-a-service model with proactive Artificial Intelligence (AI) support and 24/7 monitoring of all branch Wi-Fi networks. As of January 2017, Customer now has 140 Access Points deployed across 76 locations. Customer’s staff was able to easily install and onboard employees in just a matter of days.


Outcome:

  • 24/7 visibility and trouble shooting across all locations increased productivity
  • Nearly 81% of Wi-Fi performance and connectivity issues automatically identified and corrected
  • Improved Wi-Fi signal and throughput improvement of 47Mbps per auto-correction.
  • All branch locations receive drop-ship of the Access Point inventory to proactively manage costs


Interested in more use cases?
Contact your Tech Data Client Executive or the Mobility Team at MobilitySBU@techdata.com  to take the next step.

Expand Your Portfolio and Gain Recurring Revenue at No Risk

Offering Managed Services is becoming critical for VARs. Be able to help your customers re-define how they deploy and manage their Wi-Fi networks.  In this short video, discover how AccessEMM Cloud WiFi-as-a-Service is an easy way to drive significant value for your customers.

Cloud WiFi-as-a-Service Video


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©2018 Tech Data Corp. All rights reserved.

©2018 Tech Data Corp. All rights reserved